What is the standard delivery time?
Standard delivery will take 1-5 working days to reach you. However, once the order is received, we will contact you to give you a more precise timescale. Usually, we will deliver the next day, subject to the date and time of when the order is received and the product.
Orders placed during the weekend will be processed the following Monday for delivery the following day. In the case of Bank Holidays, your order will be processed the next working day and delivered the following working day.
Remote areas: For orders to some addresses, especially in the Highlands of Scotland and Offshore, next day delivery options are not available, and delivery can take several days. Saturday delivery is unavailable for these areas. Depending on size and weight, we use DHL or ParcelForce for our deliveries.
Unfortunately, we are unable to offer order tracking currently, but this is something we are working on and hope to have available in the future.
If there is a delivery delay, we will inform you. If for any reason, you have not received any communication from us and are missing the order please call us on: 01543 395011 or email us: firstname.lastname@example.org quoting the details at the top of your order acknowledgment.
If you have a specific place you would like the delivery unloaded, or you do not want us to unload without someone being present, please ensure you let us know at the point of order.
If you have any specific requirements for delivery, please let us know at the point of order.
DHL and ParcelForce
We believe that our staff deserves a break. All orders received during the Bank Holidays will be processed the next working day.
Do you have an item in stock?
|We try to keep our website stock as accurate as possible, but in the unlikely event that we do not have an item in stock, we will refund your order and let you know as soon as possible.|
If for any reason we run out of a particular item, we can replace it with a similar item of a different brand. We will always check with you before sending any substitutes.
We don't offer trade accounts and our prices are the same for all customers.
All payments are secure and your financial details are always kept private. All transactions are secure from fraud 24/7.
We will always try to notify you of any unexpected shortages to your order before the delivery is made, advising you of the expected date that it will be available.
If you received a delivery that has a shortage you were not expecting, please give us a call on 01543 395011 or email: email@example.com quoting the number that appears at the top of both your order acknowledgment and delivery note. We will then investigate the reason for the shortage and advise when this can be re-delivered.
If you receive an item that is incorrect, please give us a call on 01543 395011 or email: firstname.lastname@example.org with the number that appears at the top of both your order acknowledgment and delivery note. We will then endeavor to get this swapped over for you as soon as is possible.
If you need to cancel an item or order, just send us an email at email@example.com quoting your order reference number and the item(s) you want to cancel, and we will arrange a refund. This will be back in your bank/PayPal account within 3-5 working days.
If you need to amend your order after you have placed it, you can email firstname.lastname@example.org with your order number and revisions. If your order value increases, you will need to pay the difference by phone and one of our team will call you to take this payment. If your order value decreases, we will process the refund for you and this will be back in your bank/PayPal account within 3-5 working days.
If you change your mind and wish to return the goods you can. You must inform us of your intention to return within 14 days of receiving the goods. You will then have a further 14 days to return them to us. The goods must be unused and in the original package and be fit for resale. Please note that you will be responsible for the cost of returning the goods to us or our suppliers.
Should the returned item arrive back to us in a damaged condition, the product will be returned to you and you will responsible for the total cost of that item.
We will not accept returns of perishable products such as (but not limited to) silicones, solvents and fluxes. You can view our full returns policy on this link Returns Policy. To arrange a return please email email@example.com
The address that all returns must be sent to is:
co MPH Merchant Ltd
C5 Broomhill Way
If you receive an item that turns out to be faulty or defective, please either give us a call on: 01543 395011 or email: firstname.lastname@example.org using the contact details at the top of both your order acknowledgment and delivery note. We will look to replace this product as quickly as possible.
If you would rather return the product and have it refunded please let us know, and you will be able to either return it yourself to any of our branches or we will arrange for it to be collected.
If you need to cancel an item or order, please send us an email at email@example.com quoting your order reference and the item(s) you want to cancel and we will arrange a refund if we haven't sent the item out yet. This will be back in your bank/PayPal account in 3-5 working days.
If we have already sent the order, you will need to return this to us.
Our team will be able to help with most day-to-day product queries, but if you require additional technical support we will, in most instances, be able to arrange for a representative of the manufacturer of the product to contact you.
You can return any non-perishable product (as detailed above) to us within 30 days of delivery. If you return the goods yourself or send them back with one of our drivers in instances where you’re expecting another delivery from us you will not be charged a re-stocking charge.
If you arrange for us to attend your property solely to collect products then there will be a charge for this.
Your account will be charged immediately at the point of ordering.
If your payment is declined, we will not raise the order, if the money has been taken from your bank account it is likely this is in a holding facility with your bank. This should return to your account in 3-5 working days, but it is best to check with your bank for certainty.
Enter your name and shipping address. You will then be prompted for your debit/credit card, email address, and phone number.
(Optional) After reviewing your information, you may choose to save your information by creating a PayPal account to make future transactions faster.
Please note that PayPal’s fraud prevention measures remain in effect for buyers who use this checkout. PayPal applies the same techniques for this checkout as it does for other transactions.
Unfortunately, we are unable to honour any prices or promotions for orders placed outside of the promotional time frame as this would be unfair to the rest of our customers.
If you believe there is an incorrect or overcharge on your order please email firstname.lastname@example.org with the details, and with your order number and we will investigate and take the appropriate action.
No, we are open to everyone whether trade or DIY.
The products listed on our website are not an exhaustive list, if you are looking for something but can’t find it please submit an enquiry or email email@example.com
Once you have submitted your order, you will receive a confirmation email to let you know we have your order. One of our team will then contact you to confirm your order and delivery date.
We currently only accept PayPal and debit/credit card payments.
We are working on offering different payment gateways in the future.
Deliveries are free for all orders delivered within United Kingdom.
We can deliver your items right to your door, however if you are not in at the time of delivery we will endeavour to deliver your products to a safe place if stated when the order is place. If there isn't a safe place we will attempt re-delivery the next day.
No, we do not currently offer overseas shipping.