Shipping & Returns

All orders exceeding £117.50 (including VAT) will be sent FREE of charge within mainland UK. All orders below £117.50 (including VAT) will carry a shipping cost of £4.50.

Orders outside mainland UK will be quoted for and enquires should be sent to support@uk-plumbing.com requesting a quotation.

Normal delivery is 2-4 full working days (Monday to Friday) - many smaller items delivered within 48 hours or indeed next day. Certain products are "non standard" and delivery times may exceed those stated. Customers are notified in advance of delivery dates for these items.

Please note: Delivery of Heavy or Bulky items will generally require that the delivery agent is given assistance off loading items.

All deliveries must be checked on arrival. Do not accept damaged goods. If unsure, sign the delivery document as "unchecked".

Please do not install damaged goods as installation is acceptance that the product is in good condition.

Deliveries must be signed for. Therefore, please ensure that someone will be available at your delivery address to sign for and check the goods.

Delivery dates are approximate until confirmed.

All damaged goods must be reported to us within 3 working days. The goods will then either be replaced or you will receive a full refund.

We cannot offer refunds or accept returns if sealed packages have been opened on sensitive electronic goods (ie: printed circuit boards - PCBs). All goods need to be returned in original packaging and fit for resale.

Changed your mind?

If you change your mind and wish to return the goods you can. Under the UK's Distance Selling Regulations you must do this within 7 days from receiving the goods. The goods must be unused and in the original package and be fit for resale. Please note that you will be responsible for the cost of returning the goods to us or our suppliers. We reserve the right to apply an administration and re-stocking charge of between 15-25% of the order value

Should the returned item arrive back to us in a damaged condition, the product will be returned to you and you will responsible for the total cost of that item.