Shipping & Returns
All orders regardless of weight or number of products carry a flat delivery charge within Mainland UK of £4.50 and the majority of our deliveries are via couriers using a next working day delivery service for stock items.
Orders outside mainland UK will be quoted for and enquires should be sent to firstname.lastname@example.org requesting a quotation.
Normal delivery is 1-3 full working days (Monday to Friday) - many smaller items delivered within 48 hours or indeed next day. Certain products are "non standard" and delivery times may exceed those stated. Customers are notified in advance of delivery dates for these items.
Please note: Delivery of Heavy or Bulky items will generally require that the delivery agent is given assistance off loading items.
All deliveries must be checked on arrival. Do not accept damaged goods. If unsure, sign the delivery document as "unchecked".
Please do not install damaged goods as installation is acceptance that the product is in good condition.
Deliveries must be signed for. Therefore, please ensure that someone will be available at your delivery address to sign for and check the goods.
Delivery dates are approximate until confirmed.
All damaged goods must be reported to us within 3 working days. The goods will then either be replaced or you will receive a full refund.
We cannot offer refunds or accept returns if sealed packages have been opened on sensitive electronic goods (ie: printed circuit boards - PCBs). All goods need to be returned in original packaging and fit for resale.
Changed your mind?
If you change your mind and wish to return the goods you can. Under the UK's Distance Selling Regulations you must do this within 7 days from receiving the goods. The goods must be unused and in the original package and be fit for resale. Please note that you will be responsible for the cost of returning the goods to us or our suppliers. We reserve the right to apply an administration and re-stocking charge of between 15-25% of the order value
Should the returned item arrive back to us in a damaged condition, the product will be returned to you and you will responsible for the total cost of that item.
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that the suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
- Much of the UK's WEEE ands up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
- Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
UK Plumbing Ltd is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.
For example, if a new electric fire was purchased from us we would accept your old electric fire and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item (at their own expense) to us within 28 days of purchasing their new item.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below.
Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.