Terms & Conditions

Introduction - about us:

UK Plumbing Limited (company registration number 04612356) are primarily an online provider of central heating and plumbing materials since 2002. These goods can be purchased online, simply and safely as we have partnered with Sage Pay for our secured credit card transactions.

UK Plumbing is a complete on-line plumbing supplies shop for both trade and DIY customers. We have a complete product line-up of plumbing products from all the major manufacturers, including spares and we offer to source products/spares not listed within our website.

We have knowledgeable staff with over 30 years experience within the plumbing supply industry who are committed to providing an excellent level of service to our customers.

By using this site, you agree to our terms and conditions. We reserve the right at any time to modify, alter or update these terms of use and you agree to be bound by such modifications, alterations or updates on subsequent visits

Contact details

Address :

UK Plumbing Ltd
80 Hednesford Road
Heath Hayes
Cannock
Staffordshire
WS12 3EA
 

Email :
support@uk-plumbing.com

Fax: 01803 500700

We offer support for our customers via email which has proved to be a more efficient system. We aim to respond to emails within 10 minutes during normal working periods. When contacting us regarding an order placed please quote your purchase order/ reference number.

How to Buy
This is easy!...Simply browse our online catalogue choosing the products of your choice and adding them to your shopping basket. When you are happy with your selection click on the "checkout" link and proceed to the secured section where a few details are required before goods can be purchased.

We accept most major credit and debit cards. Payment by cheque is accepted. Please send your cheque payment to the above address. We will arrange delivery of your goods as soon as the cheque has arrived.

We are happy to accept official purchase orders from Schools, Colleges, LEA's, Universities, Hospital & Health Trusts and Government bodies and can simply supply then invoice after 30 days.

Purchase orders can be faxed to us on 01803 500700 or emailed to support@uk-plumbing.com or posted to

UK Plumbing Ltd
80 Hednesford Road
Heath Hayes
Cannock
Staffordshire
WS12 3EA

Please note: We strongly recommend that the services of a tradesperson are not engaged until the goods have arrived and been checked.

Shopper Security Statement
Security is probably one of the most significant concerns for both the shopper and the retailer during an online transaction. In reality an online transaction is probably more secure than a card transaction in a shop or conducted over the telephone or by fax, as the information transmitted online is highly encrypted using complicated logarithm combinations. The Sage Pay payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data. Furthermore, our public web servers are certified by Thawte, a public Certificate Authority, ensuring that both the shopper and retailer can have confidence that nobody can impersonate Sage Pay to obtain confidential information.

Transaction Encryption
The transfer of the purchase details from the (our) retailers site to Sage Pay are encapsulated using our own encrypted and digitally-signed protocol. This uses a combination of standard methods such as PGP, RSA and MD5 to ensure that the information passed is secure and tamper-proof.

Data Storage
Data storage on Sage Pay systems, and the communication between Sage Pay and the worldwide banking networks, is regularly audited by the banking authorities to ensure a secure transaction environment. We also ensure that we stay up-to-date with the latest versions of any third-party code we use, and continually review our own proprietary code.

Shopper Privacy Policy
UK Plumbing and Sage Pay are committed to protecting the privacy of our users and the overall integrity of the Internet. To that end, we are disclosing here any issues related to privacy in the collection by Sage Pay of personally identifiable information.

We have adopted a set of information management guidelines that serve as the basis for our customer and advertiser relationships. These have been developed to comply with the Data Protection Act 1998. We take note of advice published from time to time by the Information Commissioner. Accordingly, guidelines are subject to change and any such changes to our privacy policy will be posted on this page without notification.

Questions regarding this statement should be directed to Sage Pay at: http://www.sagepay.com/contact_us.

For information on the Data Protection Act 1998 and the Information Commissioner please follow this link. ICO Information Commissioner's Office

A summary of the measures taken by Sage Pay to protect our users' privacy can be viewed from Sage Pay Privacy Policy

UK Plumbing Ltd do not disclose buyers information to third parties (other than delivery details to carriers). We use cookies to track the contents of your order through to the shopping cart and for recognition of returning shoppers, taking away the need to re-enter your details on re-visiting our web site.

We do not send marketing material unless specifically asked to by a customer.

All information is collected lawfully and in accordance with the data protection act 1998.

Acceptance
UK Plumbing Ltd reserves the right to refuse an order or part of an order at any time prior to delivery. We may also request additional information prior to accepting an order.

Please note that on occasions with Spares, Manufacturers can make an item obsolete without prior notice, but we will always endeavour to source such an item and if we are not successful then a full refund will be issued.

Back Orders
Should your required item not be in stock, we will back order for you. We will e-mail you with the proposed delivery date and should you rather not wait for delivery, you will have the option to cancel your order or part of it. This does not affect your statutory rights as a consumer

Damaged goods
All damaged goods must be reported to us within 3 working days. The goods will then either be replaced or you will receive a full refund.

We cannot offer refunds or accept returns if sealed packages have been opened on sensitive electronic goods (ie: printed circuit boards - PCBs).

Changed your mind?
If you change your mind and wish to return the goods you can. Under the UK Distance Selling Regulations you must do this within 7 days from receiving the goods. The goods must be unused and in the original package and be fit for resale. Please note that you will be responsible for the cost of returning the goods to us or our suppliers. We reserve the right to apply an administration and re-stocking charge of between 15-25% of the order value

Should the returned item arrive back to us in a damaged condition, the product will be returned to you and you will responsible for the total cost of that item.

Shipping & Handling
All orders regardless of weight or number of products carry a flat delivery charge within Mainland UK of £4.50 and the majority of our deliveries are via couriers using a next working day delivery service for stock items.

Orders outside mainland UK will be quoted for and enquires should be sent to support@uk-plumbing.com requesting a quotation.

Normal delivery is 1-3 full working days (Monday to Friday) - many smaller items delivered within 48 hours or indeed next day. Certain products are "non standard" and delivery times may exceed those stated. Customers are notified in advance of delivery dates for these items.

Please note: Delivery of Heavy or Bulky items will generally require that the delivery agent is given assistance off loading items.

All deliveries must be checked on arrival. Do not accept damaged goods. If unsure, sign the delivery document as unchecked

Please do not install damaged goods as installation is acceptance that the product is in good condition.

We advise that a tradesperson(s) services are not engaged until goods have been received and fully checked as www.uk-plumbing.com will not be held liable for tradesperson(s) charges incurred.

This does not affect your statutory rights as a consumer

Deliveries must be signed for. Therefore, please ensure that someone will be available at your delivery address to sign for and check the goods.

Delivery dates are approximate until confirmed.

VAT
Prices are shown on product pages are inclusive of vat which is 20% for all orders within the U.K. or European Union although we also show the price excluding VAT on the product pages for customer information.

UK Plumbing Ltd VAT Registration Number: 801175958.

Site errors
Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur the company cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. Some site images may represent the product although particularly with Radiators and Towel Rails the product can alter depending on size or colour finish.

Operation of Website
UK Plumbing Ltd have designed and optimised this website for our likely customers. No guarantee is given that it will be compatible with all operation systems, browsers or computer hardware or software. To the extent permitted by law, UK Plumbing Ltd will not be liable for any losses caused by any such incompatibility.

Complaints
We provide a high standard of customer care, However, should you be less than satisfied with our service please contact us a support@uk-plumbing.com .

Copyright
The content of this web site is copyright protected and reproduction of any of the web sites content is strictly prohibited without consent from UK Plumbing Ltd